Marcel Romero

Administers core educational technology infrastructure, enterprise server clusters, and campus networks supporting students, faculty, and administrative operations across West Kootenay campuses.

• Maintains high-availability Windows Server and Linux system infrastructure, virtualization clusters, and directory services.
• Oversees secure network segmentation, identity & access management (IAM), and endpoint management for academic labs and administrative departments.
• Collaborates on institutional disaster recovery planning, automated backup verifications, and enterprise software deployments.

Delivered enterprise-grade managed IT solutions, systems architecture, and advanced technical escalation for client organizations across Western Canada.

• Engineered and deployed multi-tenant hybrid cloud architectures, on-premise hypervisors, and disaster recovery solutions with stringent RPO/RTO mandates.
• Standardized client network security postures: managed firewalls, site-to-site VPN tunnels, enterprise Active Directory policies, and multi-factor authentication (MFA).
• Authored automation scripts for automated system provisioning, patch management, telemetry monitoring, and proactive incident remediation.

Maintained high-throughput infrastructure and database systems powering one of the world's highest-traffic consumer dating platforms.

• Monitored and tuned mission-critical production servers operating under massive concurrent web traffic and large-scale data ingestion.
• Optimized hardware resource allocation, caching layers, and storage arrays to ensure sub-second response times and 99.99% service uptime.

Supported enterprise client compute environments, centralized storage arrays, and mission-critical server hardware platforms adhering to strict global SLA standards.